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Work Redesign
How AI is quietly redrawing roles, tasks, and the very shape of the work itself — and what leaders should be rethinking before the next reorg.
AI in the Wild
Executive Peer Exchange Dinner
NORTH CAROLINA, USA | APRIL 13, 2027 | 6:30 PM EDT
An invite-only dinner series where contact center and CX leaders come together for candid conversations about how AI is changing their work and workforce — in real time, over a thoughtfully curated table.
Invite-OnlyPeer-LevelNo Sales PitchesCurated Tables
The Conversation
Beyond the AI Hype.
Into the Real Work.
This is a confidential-feeling, peer-level environment — not a conference floor and not a vendor briefing. Leaders come prepared to speak plainly about how AI is actually being applied inside their organizations: what's working, what's stalling, and what they'd never put in a slide deck.
A table set for conversation
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Capacity Illusions
When AI promises headroom that never materializes on the floor. Separating genuine capacity gains from the metrics that only look better.
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Visibility Gap
The blind spots that open up between what AI is doing and what leadership can actually see — and how peers are closing them.
Who It's For
Built for Leaders Navigating AI in the Real World
Senior CX and operations leaders — Senior Manager level and above — at companies actively exploring or implementing AI in the contact center and the broader workforce. If you're making the calls, you belong at this table.
Senior CX & OperationsContact Center LeadershipWFM LeadershipSenior Manager+
Overwhelmed by noise
Drowning in AI and workforce vendor claims, with no clear signal on what actually moves the needle.
No peers to benchmark
Lacking a trusted circle of peers to compare what's genuinely working — and what isn't — in comparable organizations.
Evaluating AI in hybrid work
Working through where AI fits inside a hybrid workforce strategy, without a playbook or a safe place to ask.
Time-poor, but willing
Too busy for webinars and product demos, but willing to make time for a curated dinner with the right peers.
What You'll Gain
A Different Kind of Executive Conversation
Not a panel to sit through. Not a deck to endure. A genuine exchange between people facing the same decisions you are — designed to leave you with something usable.
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Benchmark real practices
Compare what's genuinely working in a peer-level, no-pitch environment — not a demo theatre.
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Direct exposure, no sales
Gain direct exposure to Solid Rock Consulting's expertise and perspective without a sales conversation.
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Warm professional relationships
Build relationships that surface future WFM needs naturally, over time — never on a clock.
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An early look at AI in WFM
Get an early view of how leading organizations are applying AI inside workforce management today.
Why This Dinner Is Different
The room is the value.
Most AI events sell a future. This one trades in the present — the honest, unglamorous reality of what happens after the pilot. No vendor marketing, no product demos, no borrowed predictions. Just leaders who have the same problems you do, talking through them like peers.
You leave with perspectives you can't get from a webinar and contacts worth keeping.
This Dinner
Typical Event
- Candid peer exchangeVendor pitches and booths
- Practical insights you can use MondayProduct demos and feature tours
- Real-world experiences from the floorGeneric AI predictions and futures slides
- A curated table of senior peersOpen registration and crowded rooms
Invitation
Join the Conversation
That Matters.
Connect with fellow CX and operations leaders to share perspectives, compare experiences, and explore how AI is reshaping the workforce — over a curated dinner, not a demo.
Request is reviewed before a seat is offered
Invite-only — curated tables of senior peers
No sales conversation, before or after